The deadlines for preparing an order and then preparing the invoice, before shipping the products are mentioned on the site. These deadlines are excluding weekends or holidays. An e-mail will automatically be sent to the customer when the products are shipped, provided the e-mail address on the registration form is correct.
During the order process Brooch Paradise tells the customer the delivery times. Shipping costs are calculated according to the delivery method. The amount of these costs will be due by the customer in addition to the price of the purchased products.
The packet will be given to the client against signature and on presentation of an identity document. In case of absence, a notice will be left to the customer, to allow him to pick up his parcel in his post office.
The customer is informed of the delivery date set when he chooses the carrier, at the end of the online ordering process, before confirming the order. It is specified that deliveries will be made within thirty (30) days maximum. Otherwise, the customer must give notice to the seller to deliver within a reasonable time and in case of non-delivery within this period, he may terminate the contract. Brooch Paradise will refund, the customer the full amount paid for products, taxes and delivery charges included, using the same payment method used by the customer for buy the products.
If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of receiving your order. Please indicate your order number and the reason for your return. Our customer service department will review the return request and send additional instructions if the return is approved.
Please contact us within 10 days of receiving your order if you have received incorrect, missing or defective merchandise. Please include a receipt or proof of purchase. Your order number, photos of the item (s) and all related references when receiving your package. We will do our best to resolve your case as soon as possible.
All refunds will be credited to your original payment method. If you have paid by credit or debit card, refunds will be sent to the issuing bank within 5 to 7 business days of receipt of the returned item. Please contact the issuing bank for any questions regarding when credit will be charged to your account.