Hello! Please read the below before you contact our support desk:
Our customer service hours are Monday - Friday from 9am - 5pm EST. Once your ticket has been created, one of our customer service representatives will reply to your message within 24 - 48 hours during the above hours.
For specific order questions, please be sure to include your order number which you would have received by email.
Please note, if it's a shipping related question please check our shipping times and FAQ pages:
View all of the most frequently asked questions here
Please be patient and we'll get back to you as soon as possible :)